If you want to get the most out of the relationship with your managed IT support provider, here’s three simple things you can try.
1. Tell them where you are going
At Oakson we want to build a lasting relationship with our clients and help them grow their businesses. After all, if our clients grow, we see more work, and we grow as well. The best way for us to help our clients is to find out what they need, what we can do to help, and give them the benefit of our experiences from elsewhere.
To that end, you should engage with your IT support provider and tell them where you see your business going, where you see your companies strengths and weaknesses, and what you think your future will be. In that way, your provider should be able to help plan the infrastructure to support that, work with 3rd parties to source the right tools and packages, and ensure that you aren’t concerned with whether your systems will cope.
2. Ask them in for regular meetings
Getting feedback is one of the most vital parts of running any business. If you don’t know what’s happening at the coal face then you can’t make the right changes to help improve your customer service. As such any good managed IT support provider should be only too happy to sit down with you and run through where your relationship is, any changes to your account, and generally discuss things with you.
If you’re being charged for meetings then it may be reason enough to shop around. Communication is vital and if you’re having to pay for it, then you have to ask why.
3. Expect them to be accountable
When all is said and done, you pay your managed IT support provider to provide a service and manage your infrastructure. You have every right to know what they do for you and why. It’s completely reasonable that you should be asking the questions “Why?” and “What have you been doing?” along with a dozen other questions that might be relevant.
At Oakson we invest heavily in systems that expose to you everything we do, from the work done on tickets, what an invoice covers, which passwords we hold for you, all the way to how your systems are configured and set up. And it’s your data. We manage your systems for you and you have every right to see that data whenever you like. This is the level of expectation that you should have from any provider.